Refund and Returns Policy

At Orchard Designs, each item is created with care. Please review the information below before placing your order.

Custom & Personalized Items

Due to the personalized nature of custom items, all custom and made-to-order products are final sale.

We do not accept returns or exchanges on custom items unless:

The item arrives damaged, or
There is an error on our part (incorrect design, spelling, or item sent)

Damaged or Incorrect Orders

If your order arrives damaged in transit or incorrect, please contact us within 48 hours of delivery.

To help us assess the issue, we require:

Clear photos of the item
Photos of the original packaging (including the shipping box and packing materials)
A photo of the shipping label

Damage that occurs after delivery, improper handling, or normal wear and tear is not covered.

Once reviewed, we will determine whether a replacement or refund is appropriate.

Ready-Made Items

Returns or exchanges on ready-made (non-custom) items may be accepted within 14 days of delivery, provided the item:

Is unused and in original condition
Is returned in its original packaging

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will gladly replace the item or issue a refund where appropriate.

Refund Processing

Once a return is approved and received, refunds will be processed back to the original method of payment within 5–7 business days.

Shipping Costs

Original shipping costs are non-refundable unless the return is due to an error on our part.

How to Start a Return

To request a return or report an issue, please contact us at:

📧returns@orcharddesigns.ca
or through our Contact page

Final Notes

Colors and appearance may vary slightly due to screen settings and the handmade nature of our products.